Injury Claims Partners (“ICP”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring your personal information is handled with care and in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, services, or interact with us in any way. By accessing our services, you consent to the practices described in this policy.
We acknowledge the importance of protecting your privacy and are committed to being transparent about how we handle your personal information. We encourage you to read this policy carefully to understand our practices regarding your personal data.
We collect personal information that is necessary for us to provide our services and conduct our business operations. The types of information we collect may include:
Personal Information
- Full name, date of birth, and contact details (address, email, phone number)
- Government-issued identification details (driver’s licence, Medicare card, passport)
- Employment history and current employment status
- Financial information, including superannuation fund details
- Health and medical information relevant to your claim
- Information about your injury or disability
Information Collected Automatically
- IP address and device information
- Browser type and version
- Pages visited and time spent on our website
- Referral source
- Operating system
- Date and time of website access
We collect information through various channels, including our website, phone conversations, email communications, in-person meetings, and forms you complete. We may also collect information from third parties such as your doctors, employers, insurers, and government agencies with your consent.
We use your personal information for the following purposes:
Providing Our Services
To assess your eligibility for TPD claims, prepare and lodge claims, and represent you throughout the claims process.
Client Communication
To communicate with you about your claim, provide updates, and respond to your enquiries.
Business Improvement
To improve our services, develop new offerings, and enhance your experience with us.
Marketing
To provide information about our services that may be of interest to you, with your consent.
We may also use your information for:
- Compliance with legal obligations
- Preventing fraud and protecting our legal rights
- Internal record keeping and administration
- Research and statistical analysis (in de-identified form)
Important Note
We will not use your personal information for purposes other than those for which it was collected without your consent, unless required or permitted by law.
We take the security of your personal information seriously and implement appropriate technical, physical, and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction.
Our Security Measures Include:
Encryption
Using industry-standard encryption for data transmission and storage
Access Controls
Restricting access to personal information to authorised personnel only
Data Retention
Retaining information only as long as necessary for the purposes collected
Secure Systems
Maintaining secure IT systems with regular security updates
While we implement these safeguards, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. The criteria used to determine our retention periods include:
- The period required to provide our services to you
- Legal obligations that require us to retain data for specific periods
- Limitation periods for legal claims
- Guidelines from relevant regulatory authorities
Under Australian privacy law, you have certain rights regarding your personal information. These include:
Right to Access
You have the right to request access to the personal information we hold about you.
Right to Correction
You have the right to request that we correct any inaccurate or incomplete personal information.
Right to Deletion
In certain circumstances, you may have the right to request deletion of your personal information.
Right to Object
You have the right to object to the processing of your personal information in certain circumstances.
Right to Opt-Out
You have the right to opt-out of marketing communications at any time.
To exercise any of these rights, please contact our Privacy Officer using the contact details provided at the end of this policy. We will respond to your request within a reasonable timeframe (usually within 30 days). We may need to verify your identity before fulfilling your request.
Our website uses cookies and similar technologies to enhance your browsing experience, analyse website traffic, and personalise content.
Types of Cookies We Use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Necessary for the website to function properly | Session / Persistent |
| Preference Cookies | Remember your preferences and settings | 1 year |
| Analytics Cookies | Collect information about how you use our website | 2 years |
| Marketing Cookies | Track your browsing habits to deliver targeted advertising | 90 days |
Managing Cookies
You can control and manage cookies in various ways. Most web browsers allow you to manage your cookie preferences. You can:
- Delete cookies from your device
- Block cookies by activating the setting on your browser that allows you to refuse all or some cookies
- Set your browser to notify you when you receive a cookie
Please note that if you choose to block or delete cookies, you may not be able to access certain areas or features of our website, and some services may not function properly.
We may share your personal information with third parties in the following circumstances:
- With superannuation funds, insurers, and other parties involved in your claim
- With medical professionals and experts to assess your condition
- With our service providers who assist us in operating our business (e.g., IT service providers, marketing agencies)
- With legal and regulatory authorities when required by law
- With professional advisers such as lawyers, accountants, and consultants
Our Commitment
When we share your information with third parties, we take reasonable steps to ensure they handle your information in accordance with this Privacy Policy and Australian privacy laws.
We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws and regulations. When we make changes, we will update the “Last Updated” date at the top of this policy and take reasonable steps to notify you of significant changes.
We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our office:
Address
Level 1, 66 Marine Parade, Stradbroke Plaza, Southport Qld 4215
shane@injuryclaimspartners.com.au
Phone
07 5591 5511
Privacy Complaint
If you believe that we have breached the Australian Privacy Principles, you can lodge a complaint with us using the details above.
We will investigate your complaint and respond to you within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au or phone 1300 363 992.
